Refund and Returns Policy

1. Refund Eligibility

• Refunds are issued for items that are defective, damaged during shipping, or significantly different from the product description.
• Items must be returned within 14 days of delivery and must meet the return conditions outlined above.

2. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 3-5 business days.
• Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to our error.

3. Exceptions

• Refunds will not be issued for:
  • Items damaged due to customer misuse (e.g., improper washing or wear).
  • Items returned after 14 days of delivery.
  • Items without proof of purchase.

4. Late or Missing Refunds

• If you haven’t received your refund within 10 business days, please:
  1. Check your bank account or payment provider for pending transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, contact our customer service team at info@momoclothing.com.